1. Start Internet Explorer 7.
2. On the Tools menu, click Internet Options.
3. On the Advanced tab, click Reset.
4. In the Reset Internet Explorer Settings dialog box, click Reset to confirm.
Method 2: Install Windows XP Service Pack 2
If you do not want to install Internet Explorer 7, or for some reason cannot do so, you may be able to resolve problems with Internet Explorer 6 by installing Windows XP Service Pack 2. Additionally, installing Windows XP Service Pack 2 may help resolve issues with Outlook Express because Windows XP Service Pack 2 includes both Internet Explorer 6 Service Pack 2 and Outlook Express Service Pack 2.
To install Windows XP Service Pack 2, follow these steps:
1. Visit the following Microsoft Web site:
http://update.microsoft.com (http://update.microsoft.com)
2. Click Express Install (Recommended).
3. If your computer qualifies, Windows XP Service Pack 2 will be one of the updates that is automatically selected. Click Install.
4. Review the Microsoft Software License Terms. Then, if you agree with it, accept it.
For more information how to obtain the latest Windows XP service pack, click the following article number to view the article in the Microsoft Knowledge Base:
322389 (http://support.microsoft.com/kb/322389/) How to obtain the latest Windows XP service pack
Method 3: Repair Internet Explorer 6 and Outlook Express 6 by using the System File Checker in Windows XP
If you already have Windows XP Service Pack 2 installed, and you do not want to install Internet Explorer 7, you may be able to resolve problems with Internet Explorer 6 by running the System File Checker. Additionally, running the System File Checker may help resolve issues with Outlook Express 6.
To run the System File Checker, follow these steps:
1. Click Start, click Run type sfc /scannow, and then press ENTER.
2. Follow the prompts throughout the System File Checker process.
3. Restart the computer when System File Checker process is complete.
Method 4: Reinstall Internet Explorer 6 by using the Ie.inf file
If you already have Windows XP Service Pack 2 installed, and you do not want to install Internet Explorer 7, you may be able to resolve problems with Internet Explorer 6 by using the Ie.inf file to reinstall Internet Explorer 6. To do this, follow these steps:
1. Click Start, click Run, type %systemroot%\inf, and then press Enter.
2. Find the Ie.inf file that is located in Windows\Inf folder.
3. Right-click the Ie.inf file, and then click Install.
4. Restart the computer when the file copy process is complete.
Method to follow if you have Internet Explorer 7
If you have Internet Explorer 7, you can repair damaged files or missing registration information in Internet Explorer 7. To do this, follow these steps:
1. Start Internet Explorer 7.
2. On the Tools menu, click Internet Options.
3. On the Advanced tab, click Reset.
4. In the Reset Internet Explorer Settings dialog box, click Reset to confirm.
Method to follow if you have Outlook Express 6
If you already have Outlook Express 6 installed on your computer, we recommend that you use Windows Live Mail instead of Outlook Express 6.
Windows Live Mail is an e-mail program that you install on your computer. Windows Live Mail stores messages on your computer. This means that you can access, read, and compose e-mail messages even when you are not connected to the Internet. Windows Live Mail works with popular Web-based e-mail services such as Hotmail, AOL mail, Google mail, and Yahoo! mail. Windows Live Mail is built to automatically configure many popular e-mail services.
To install Windows Live Mail, visit the following Microsoft Web site.
http://get.live.com/wlmail/overview (http://get.live.com/wlmail/overview)
Troubleshooting for advanced computer users
This section is intended for advanced computer users. If you are not comfortable with advanced troubleshooting, you might want to ask someone for help or contact support. For information about how to do this, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/ (http://support.microsoft.com/contactus/)
If the methods listed in this article do not resolve the issue, you may be able to resolve the issue by performing an in-place upgrade (reinstallation) of Windows XP. For more information how to complete an in-place upgrade, click the following article number to view the article in the Microsoft Knowledge Base:
315341 (http://support.microsoft.com/kb/315341/) How to perform an in-place upgrade (reinstallation) of Windows XP
