January 26, 2016

Help Desk Support

Get the system problems resolved timely, without waiting for the IT guy to get back to you

Whether you need help or require technical advice you always get to speak with a familiar person who’s ready to address your problems or concerns. We resolve technical issues via remote access tools and/or on-site visits, as warranted by severity and nature of the problems.

For clients enrolled in our managed service plans IT Help Desk support is available 24/7 to address their immediate IT needs. Get the help whenever you need it and answers to your technical questions in a language you can understand.

All calls are logged and tracked in the ticketing system to ensure proper documentation, prioritization and escalation. This ensures accountability, transparency and allows to build a knowledge base for future references – a very valuable resource.

Kontech utilizes remote access and monitoring technologies to address technology problems timely and we do come out to your office for emergency situations requiring onsite visit.

Did we say that IT Help Desk is available 24/7 to our clients?